Booking & Cancellation Policy

Have a question about bookings or cancellations? Please email admin@joannestemplecolonics.com.au or call 0414 481 480.

Please arrive at least 5 minutes before your appointment. On your first visit, you’ll need to complete a New Client form.

Allow extra time for traffic, particularly during school drop-off and pick-up times, as there is a primary school across the road.

If you arrive late, we’ll do our best to accommodate you. However, your treatment may be shortened to keep subsequent appointments on schedule.

If you arrive more than 15 minutes late, your appointment will be forfeited and the full appointment fee will still apply.

For changes with at least 24 hours’ notice, use the change/cancel appointment link in your confirmation email. If rescheduling, select a new date and time.

For changes with less than 24 hours’ notice, please call or text 0414 481 480.

Please do not send cancellation or rescheduling requests through social media, as these messages are not always checked.

We require at least 24 hours’ notice to cancel or reschedule an appointment.

Cancellations made with less than 24 hours’ notice incur a $50 cancellation fee.

If you miss your appointment without notifying us, the full appointment fee applies. For package holders, one session will be forfeited.

Group bookings are tailored to your requirements and priced accordingly.

A 50% upfront payment is required to secure your booking, with the remaining balance due two weeks before your booking.

We close the centre to other clients during group bookings. Cancellations made with less than 7 days’ notice will result in forfeiture of payment.